Privacy Policy

Last updated: July 7, 2025

This Privacy Policy describes how Wellio ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from welliolife.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to any user of the Services, including customers, website visitors, or others whose information is collected as outlined below.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree to this policy, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect updates in our practices, regulatory requirements, or operational needs. When we do, we will update the “Last updated” date at the top of this page and take additional steps as required by law.

How We Collect and Use Your Personal Information

To provide and improve the Services, we collect personal information from various sources, depending on how you interact with us. In addition to the uses listed below, we may also use your information to communicate with you, deliver better experiences, comply with legal obligations, and protect the Services, our customers, and others.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with Wellio and our Services. Personal information includes any data that identifies, relates to, describes, or can be linked to you.

Information You Provide Directly

You may share personal information with us when using the Services, such as:

• Contact details (name, address, phone number, email)
• Order information (billing and shipping details, payment confirmation)
• Account details (username, password, security credentials)
• Shopping behavior (items viewed, carted, reviewed, or purchased)
• Loyalty points, gift cards, product reviews, referrals
• Customer support messages or other submitted communications
• Some features of the Services may require this information. Opting not to provide it may limit functionality.

Information About Usage

We may automatically collect certain data about your interactions with the Site and Services, such as:

• Device type, browser type, IP address
• Network information
• Session activity (pages visited, time spent, clicks)
• Cookies and similar technologies (see “Cookies” section below)

Information from Third Parties

We may also receive information about you from service providers and third-party platforms, including:

• Shopify (our ecommerce platform)
• Payment processors (e.g., for billing and verification)
• Marketing and analytics partners
• Cookie and pixel-based tracking systems

This information is handled in accordance with this Privacy Policy. See “Third-Party Websites and Links” for more.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to process transactions, manage your account, fulfill orders, send updates, coordinate shipping and returns, and otherwise deliver on our contract with you.

We may also use Shopify services to match your account across experiences, as outlined in Shopify’s own Privacy Policy.

Marketing and Advertising

We may send marketing communications via email, SMS, or mail, and use your data to personalize your experience on our site and others.

Security and Fraud Prevention

We use personal information to detect, prevent, and respond to suspicious or harmful activity. Please keep your login credentials secure, and notify us if you suspect unauthorized use of your account.

Customer Service and Experience

We use your data to respond to inquiries, improve user experience, and enhance the overall performance of our Services.

Cookies

Wellio uses cookies to remember preferences, analyze behavior, and personalize your experience. Learn more about Shopify’s use of cookies here. .

You may disable cookies through your browser, though some site features may be affected. We also honor Global Privacy Control (GPC) settings in supported browsers.

How We Disclose Personal Information

In certain cases, we share your personal information with third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

• Vendors (e.g., hosting, fulfillment, analytics, IT, customer service)
• Marketing partners
• Affiliates and within our corporate group
• Legal authorities, when required
• As part of business transfers (e.g., mergers or acquisitions)
• We do not sell or share sensitive personal information without your explicit consent.

Categories of Shared Data

Over the past 12 months, we have shared the following categories of information:

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you. We have “sold” or “shared” limited personal information for marketing purposes as defined by applicable law, including:

• Identifiers such as name, e-mail address and phone number
• Purchase history
• Usage data

User-Generated Content

Any public content you post via the Services (e.g., product reviews) is visible to others. We are not responsible for the security or misuse of publicly shared data.

Third-Party Websites and Links

Our website may include links to external sites. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. 

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from individuals under the age of 16. If you believe a child has submitted information to us, please contact us so we can remove it.

Security and Data Retention

We take reasonable steps to secure your data but cannot guarantee absolute security. We retain data as long as needed to operate our business, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have the right to:

• Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete: You may have a right to request that we delete personal information we maintain about you.
• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

To exercise any of these rights, contact us using the info below. We may request verification before processing your request.

Complaints

If you're dissatisfied with our handling of your data, you may contact us directly or file a complaint with your local data authority, depending on your region.

International Users

We may process and store data outside of your home country. For data transfers from Europe, we rely on legally recognized mechanisms like Standard Contractual Clauses.

Contact Us

If you have questions about our privacy practices or this policy, please contact us at support@welliolife.com.